We value and protect your privacy
Updated as of June 16, 2025
Privacy Policy
This Privacy Policy describes how our website, www.bioresponse.com (“BioResponse”, “us”, “we” or “our”) collects, uses and discloses personal information and what choices you have with respect to that information. “Personal Information” as used in this Privacy Policy refers to information that personally identifies you, such as your name, mailing address, telephone number, email address and IP address, and as otherwise defined by applicable privacy laws. If you have any questions or comments regarding this Privacy Policy, please contact our at [email protected].
Changes to Our Privacy Policy
We may make changes to the Privacy Policy from time to time. We will notify you of any material changes by posting a notice on the website. Please review any changes to our Privacy Policy carefully to ensure you understand our practices and procedures.
Information We Collect and Receive
We collect Personal Information about you when you access the website, create an account, when you communicate with us through email, website form, or otherwise, and when you place an order on our website. The Personal Information we collect includes:
- Name, email address, company name, mailing address, phone, and any other information you provide us when you make a purchase on our website or submit an inquiry through our contact form.
- General usage information associated with your use of the website including access times, IP address, and similar usage information.
- Any other information you send to use through communications including email, website form, or otherwise.
Payment Information. When you place orders on our website and provide your payment information, that information is provided to and processed through our third party payment provider Paypal and Braintree, whose privacy notice and related information is available here: https://www.paypal.com/us/privacy-center/home. In the event that a customer provides us their payment information over the phone when placing an order, their payment information is submitted to our third party payment provider and not otherwise retained or processed by us.
Cookies. The website uses cookies to collect information about how you use the website. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that website to recognize your browser. Cookies may store unique identifiers, user preferences, and other information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent, however, some website features may not function properly without cookies. You can find more detailed information about cookies here: What are “Cookies”. The third-party cookies and analytics services we use are:
Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how users use our site and enhance your experience when you use our website. More information on how Google uses this data.
You can find more information about all of the first and third party cookies our website uses on our opt-out preferences page here: Opt-Out Preferences.
Do Not Track Signals. The website does not respond to Do Not Track (“DNT”) signals. Third party applications and plugins, such as social media integration, may treat DNT signals differently.
No Information From Children Under Age 18. Our website is not directed to children under the age of 18. If we learn that we have collected Personal Information from a child under the age of 18, we will promptly delete that information. If you believe we have collected Personal Information from someone under age 18, please email us at [email protected].
How We Use Your Personal Information
BioResponse operates the website and uses your Personal Information collected through the website to communicate with you concerning BioResponse’s operations and services, and to respond to any other inquiries or requests you make through the website. If you partner with BioResponse or otherwise participate in any of its innovation or consulting services, it may use your communications and contact information as part of the provision of those services.
- Contact Form Information: We use the contact information and requests you make through our website to review and respond to your requests, communications, and any other inquiries. We may also use that information to provide our services or through any partnership if you choose to work with BioResponse.
- Usage Information: We use the website usage information we collect to ensure secure access to our website, answer website usage requests for our users, and to troubleshoot, improve, and maintain the safety of our website, including collecting information through the automated means identified in our cookie disclosures.
When We Disclose Information
Disclosure to Third Party Providers and Subprocessors. BioResponse engages third party service providers or data subprocessors to assist in providing analytics, data storage, and other services. We also use third parties to provide, maintain, and improve the website. A list of the subprocessors we use to support the operation of the website can be obtained by emailing [email protected].
Disclosure to Unaffiliated Third Parties. We may disclose your Personal Information to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, to prevent harm to a person or as required or permitted by law, including, without limitation, to comply with a subpoena or court order.
Disclosure of Non-Personal Information. We may disclose your anonymized and de-identified information to any party including potential business partners, advertisers, investors, users, and other third parties.
Disclosure to Corporate Affiliates and Successors. BioResponse may disclose Personal Information to its parent company, subsidiaries or other corporate affiliates, if any. If BioResponse engages in a merger, acquisition, reorganization, sale of some or all of its assets, or similar transaction, or takes steps in contemplation of such transactions (e.g., due diligence), Personal Information may be shared or transferred with a new or prospective owner, subject to standard confidentiality agreements.
Disclosure With Your Consent. In addition to the sharing described elsewhere in this Privacy Policy, we may share Personal Information with companies, organizations or individuals outside of BioResponse if we obtain your consent to do so.
EU and UK General Data Protection Regulation
The European Union’s and United Kingdom’s GDPR provides certain rights to online users located in EU countries or the UK (“Data Subjects”). A Data Subject has the right to access or rectify their Personal Information that BioResponse processes. Subject to certain exceptions, a Data Subject has the right to request that BioResponse erase that Personal Information or restrict or object to the processing of it. When technically feasible, BioResponse will, at the Data Subject’s request, provide that person’s Personal Information to them or transmit it directly to another data controller. Additionally, Data Subjects also have the right to appeal a decision we have made regarding the exercise of their privacy rights and to lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where an incident took place. Data Subjects also have the right to file a complaint with the appropriate data protection authority. Data Subjects may exercise their rights, and ask any other related questions, by emailing [email protected].
BioResponse relies on the legitimate interests (except as where otherwise noted, for example, with your consent for certain non-essential cookies) described above for processing Data Subjects’ Personal Information including: offering its products for sale and processing orders, communicating with customers and potential customers, and improving our website and services.
To comply with the EU and UK GDPR’s requirements, BioResponse transfers Data Subjects’ Personal Information to other countries outside the United Kingdom or European Union, as applicable, only: (1) consistent with an adequacy decision under the GDPR; (2) pursuant to suitable safeguards; or (3) consistent with another permissible transfer mechanism where appropriate. More information concerning these transfers is available by contacting [email protected].
Storage and Retention
Your Personal Information is stored by BioResponse on our servers and on the servers of the cloud-based data storage providers it engages. BioResponse retains Personal Information for the duration of our business relationship with you or your organization, for the purposes indicated in this Privacy Policy, and for such other periods as required by law, which may be indefinitely.
Data Security
BioResponse takes the privacy of your information seriously. We use industry standard physical, technical and administrative security measures and safeguards to protect the confidentiality and security of Personal Information. However, the Internet is not a 100% secure environment, and it is your responsibility to protect the security of your account and login information. Please note that content you store or transmit through the website, or e-mails and other communications you send to us, may not be encrypted.
Third Party Websites
You may be able to access third party websites directly from this website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use any information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your information to its provider.
Questions and How To Contact Us
If you have any questions or concerns regarding our Privacy Policy or practices, or otherwise need to contact us regarding your Personal Information, please contact our Data Protection Officer by emailing [email protected].
